BARK is a company building products, experiences, and entertainment for dogs and the people who love them. The lasting brand that Disney has built for kids and families, BARK is building for the fast-growing market of dog people.
Our ambition-level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 50 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make dogs happier.
But what kind of company is BARK? It's a company that has gone to the dogs. We are committed to a culture that is open, inclusive, generous, and enthusiastic — just like our pups. United by this dog-obsession, we embrace diversity of all stripes and spots. If your camera roll is 90% pictures of your dog, you belong here.
At BARK, we know that dogs aren't pets; they're family. Our people – crazy dog people – believe that their dogs deserve the best. The best treats, the best toys, the best seat on the couch. Together, we're driven to be the people our dogs think we are.
WHO WE'RE SNIFFIN' FOR:
Happy is the Customer Experience team at BARK! Through empowerment, mentorship and coaching, we provide world-class service and engaging experiences to dogs and the people who love them. We accomplish this by hiring genuine "dog people" that create connections through different communication channels to build long-term relationships with our dog parents. Our work environment is not only highly customer-centric, but heavily team-centered as we champion our values of humility, a servant's heart, collaboration, balanced advocacy and accountability. This focus and drive have led us to be recognized as leaders in the CX industry with "Best In Class" customer satisfaction sentiment and "Best Place To Work" recognition annually. We're looking for people who love dogs, can multi-task and consider no problem to small to tackle! If this sounds like you, we'd love for you to join our team.
We already have an impressive track record when it comes to support, connection and customer experience, so you'll need to help us continue being the most innovative, crazy, dog-lovin' team in the world.