Where do you ship?
Currently, our deliveries are only available in the 48 contiguous states via FedEx Home Delivery, shipping is not yet available for Alaska, Hawaii, or Canada!
When will I receive my order?
Orders are automatically processed. It typically takes 1-2 business days to ship and an additional 2-8 business days to arrive in your pup's paws!
Orders that contain multiple different products may be shipped separately. In this case, customers will receive tracking numbers for each shipment. If customers do experience split shipments, the delivery timeframe for receiving the entirety of the order may be slightly affected.
Do you have a military or veteran discount?
Absolutely! Honoring our veterans is so important to us (by the way, if you’re a veteran reading this, we truly appreciate you and your service - thank you).
Our military or veteran discount is 15% off every order! Speak with one of our Ambassadors to get this set up!
What is your return or exchange policy?
We do not process the return or exchange items.
If something doesn’t work for your dog or you, connect with our Happy Team so we can make it right and ensure your pup is happy. We ask that you share any unwanted items with a furry friend or donate them to your favorite shelter.
You can contact the Happy Team by clicking "Chat Now" at the bottom of this page or by emailing us at email@example.com
How can you cancel a subscription?
If your pup isn't happy with their subscription, we’ll work with you to make it right. We can also help if you need to skip, pause, or cancel your box. Reach out to our Happy team at firstname.lastname@example.org.
How can I transition my dog to BARK Food?
We generally recommend transitioning food over the course of one week, gradually phasing out the old food, and introducing the new. For the first two days offer a meal that is 25% new food and 75% old food. After that, move to 50% and 50% for two days, then 75% new food and 25% old food for two more days. After that, your dog should be ready to eat only their new food!
During this transition, you will monitor for any vomiting, diarrhea, or appetite change that would indicate your dog is having trouble with the new food. For more on transitioning dog foods see our guide here.
Where is your food made?
Our food is made by a skilled food safety and food science team in Kansas and all of our meats are sourced in the US!
When it comes to our Alaska Pollock, we take extra lengths to make sure it’s wild-caught from pristine arctic waters in Alaska and certified as sustainably harvested.
Is this Fresh Food or Dry Kibble?
The base kibble is dry kibble. Choosing to feed fresh can certainly work for some dog parents. However, we’ve decided to sell dry-dog food because we believe that our blends have all the same nutrients, but can be more cost-effective and convenient. We add freeze-dried raw meat to all our meals and so we find that all our customers gobble it up and love it just as much!
Can you tell me more about your ingredients?
Our experts have carefully selected every ingredient to ensure that our kibble tastes delicious, supports digestion, and has the right ratio and balance of essential nutrients that dogs need to thrive.
We have extremely high standards for the ingredients and kibble that our dogs eat, which is why we employ strict quality control measures to confirm that every batch we make meets AAFCO's nutrient profile test for either Adult Maintenance or Growth and Reproduction.
Don’t hesitate to reach out to us via email at email@example.com with additional questions - we'd love to talk about ingredients with you more!
What if My Dog Has Allergies?
Allergies are tricky. Sometimes they are against a food ingredient, sometimes they are against something in the environment. If you are lucky enough to know exactly what the allergy trigger is, you can try to avoid it. In the case of food, finding a food without a problem ingredient (usually a protein) is a good start -- but sometimes dogs are so sensitive to an ingredient that you need a prescription allergy diet from your vet (these diets are prepared in a very specific way to avoid any possible traces of allergy triggers).
If you don't yet know what exactly your dog is allergic to, we encourage you to work with your vet to treat any existing flare-ups (this is a separate treatment from just cutting out the allergy trigger) and to work through the best way to manage your dog's allergies. It may be appropriate for you to try different foods with different protein sources.
Why Are There Food, Supplement, and Accessory Recommendations for Different Breeds?
While our products are accessible to all pups, these breed have a unique profile of physical and behavioral characteristics that guide our recommendations. For example, labrador retrievers tend to skip the "chewing" part of eating dinner -- so we have a slow feeder bowl for them! Pitties tend towards sensitive skin, so we've recommended a skin and coat supplement to help with that. Our breed-focused recommendations will help your dog be their best, happiest, and healthiest dog-self. We will continue to evaluate this list of recommendations and may add more breeds in the future.
Do I Have to Purchase Supplements With My Bark Food Order?
Not if it doesn't feel right! But we recommend that you consider a supplement according to your dog's breed needs! How many of us humans have no skin care regimen whatsoever? High-maintenance coats and sensitive skin need extra love in dogs too. The same goes for joint care in breeds prone to skeletal or mobility issues. Providing you with everything we can to help your dog thrive is what we are here for.
Plus, the supplements are yummy so they act like a treat -- how great would it be to treat your dog with something they love AND provides extra health support?
What Is Bright dental?
It is a dog approved dental care! Bright dental is a fresh start for your dog's bad breath. It's the first toothpaste + dental chew combo. It combines the first triple enzyme toothpaste for dogs with a tasty scrubbing chew to help keep your dog's mouth clean.
What's included in the Bright kit?
Original Bright Kit:
30 Dental Chews (1 bag)
1 Gel Tube
Durable Bright Kit:
15 Dental Chews (1 bag)
1 Gel Tube
How does Bright dental work?
Bright dental works by combining an enzymatic toothpaste with scrubbing dental chews that reduce plaque.
Our enzymatic toothpaste contains three active enzymes: amyloglucosidase (AMG), Glucose oxidase (GOX), and Lactoperoxidase. Together, they break up harmful microbes and help clean. These three enzymes support the healthy anti-microbial processes already happening in your dog's mouth, but with a much greater level of enzyme activity.
Our dental chews are tough AND tasty, so while your dog is chewing, the starchy chew is scrubbing!
You use Bright dental by applying the toothpaste to the dental chews before giving to your dog. The dental chew will scrub at the plaque buildup on your dog's teeth, which exposes more surface area for enzymes in your dog's mouth to get to work.
Together, the Bright dental enzymatic toothpaste and dental chews are an easy, delicious daily routine for your dog.
How to use Bright dental?
Squeeze a french fry-sized line of toothpaste along the entire chew groove.
Let your pup chew the tasty chicken dental chews scrubs debris off the teeth and the enzymes break it down.
Where is Bright dental made?
The chews and triple enzymatic dental gel from this product are made in the USA from American ingredients, as well as one from Finland. The dairy used in the gel is created in Finland, where they ensure the lactose-free dairy will take care of the enzymes until they are ready to be used by your dog.
When will I see the results?
It all depends on the dog. For some dogs just chewing on Bright Dental chews might remove some of that buildup and make a visible difference in the first days. You certainly won't see the evidence of the toothpaste's enzymes doing their thing on the scale of days. More like weeks and months. Again, it all depends on the dog science.
What you can expect to see and smell:
1-3 weeks: Fresher breath
3-4 weeks: Cleaner teeth
6 months: A compliment from your vet
Can a puppy use Bright dental?
As long as your pup has all of their permanent teeth and can safely enjoy the harder texture of the dental chews, they should be good to go! The earlier they start on preventative dental care, the better! Feel free to see your personal Vet for questions specific to your pup’s health or development when using Bright.
Can Bright be used on a dog allergic to chicken?
Bright Dental toothpaste and chews both contain chicken. Every dog is different, and we know that some dogs with allergies have different tolerances, but we do not recommend Bright Dental for pups allergic to chicken.
Having trouble logging in?
You may have signed up on another BARK login. Please try to log in here.
What comes in a box?
Every month you’ll receive 2 toys, 2 bags of treats, and a chew for BarkBox, plus Super Chewer has 2 chews —all in a theme exclusive to our subscribers.
What is the difference between BarkBox and Super Chewer?
When we talk about durability, we're talking about how long a toy lasts when it encounters a dog. But it gets more complicated from there. One thing we've learned in the 10 years of BARK's existence is that no two dogs – and no two dog people – think about the durability in the same way.
BarkBox toys should last long enough for your pup to enjoy it! These toys tend to be more fluffy, squeaky, and cuddly.
Super Chewer is going to be more for your dog that may be a heavy chewer that needs more durable toys. We work to create assortments of toys that cover a range of different durabilities (and other characteristics). A Super Chewer toy might not last forever, but it should last for as long as your dog wants it to. Because that's fun.
Are these toys and treats approved for puppies and different dog breeds?
Yes, BarkBox offers hours of dog fun, regardless of your pup’s age, breed, or size. For puppies, you can always size up later by contacting our Happy team at firstname.lastname@example.org.
What size should I get for my dog?
We offer 3 sizes. All sizes are the same price, and you can switch sizes at any time.
Small: for most pups under 20 pounds
Medium: for most pups 20-49 pounds
Large: for pups over 50 pounds
If you feel like you might be between sizes we recommend sizing up. We also recommend sizing up if your dog is a determined chewer and/or has large jowls (talking to you boxers, bulldogs, pitties, etc).